Who this is for

Smith Global Leadership Scholars from every Haslam major: finance, accounting, supply chain, management, HR, business analytics, economics, marketing and international business. Back in Knoxville. The topics are written as open resources, so anyone learning human-centered design is welcome to use them.

How each topic page works

Each topic explains the idea in plain language, then gives you an interactive tool to try it on a realistic example. Put it to work connects the topic to the real deliverable in this course, and Go deeper points to the sources. Every topic ends with a team activity we run in class.

Topics

Topic 01

Understanding Action Research

Learn the plan, act, observe, reflect cycle and plan your first research loop for your team's challenge.

Lab: Action Research Cycle Planner · Team activity

Topic 02

Choosing a Focus Area and Reviewing the Literature

Gather and check sources, map them by theme, and pick a focus area where the need is proven and the gap is real.

Lab: Literature Review Matrix · Team activity

Topic 03

Choosing Data Collection Methods

Match interviews, observation, surveys and diaries to your research question, and see the tradeoff each one asks you to accept.

Lab: Method Picker · Team activity

Topic 04

AI + Human Interview Questions

Draft first, expand with AI, then humanize: a checker flags leading, double-barreled, yes/no and jargon questions and suggests rewrites.

Lab: Interview Question Checker · Team activity

Topic 05

Stakeholder Interviews, Consent and Ethics

Consent, confidentiality, freedom from harm, and reliable, valid data: set your team up before the first interview.

Lab: Interview Readiness and Ethics Check · Team activity

Topic 06

From Interview to Insight: Analysis and Synthesis

Climb from quotes to themes, insights and How Might We questions, with a builder that flags weak links.

Lab: Insight Builder · Team activity

Topic 07

Is Our Research Good? The Big Tent Criteria

Eight plain-language tests for trustworthy qualitative research, with a self-check that ranks your next fixes.

Lab: Big Tent Self-Check · Team activity

Dates, deadlines and grades are in Canvas.